Shipping policy
Do you have Free Shipping?
Yes! Our stickers, decals, suncatchers, and prints always ship free via untracked USPS First Class letter mail.
For everything else and all orders over $35, we offer free shipping within the continental US via tracked USPS Ground Advantage. USPS Priority Mail upgrade is available, just send us an email!
Do you have International Shipping? How much is it?
We do have an international shipping option. You will be able to see the estimated shipping costs once you have the items you wish to purchase in your cart. Due to the volume of lost international orders, we now use tracked USPS shipping for everything- yes, that includes sticker orders that use an envelope. To help with shipping costs, we recommend searching for package consolidation companies that service your area, combining your order with a friend, or saving up to place one large order.
Your country may also collect a customs fee for international packages that you may have to pay to have the package released. This is not something we personally control or collect, and I would recommend looking into the customs laws in your country if you're curious about how much the fee is (if there is one). If the package is returned to us because the customs fees were not paid or the package was never picked up, we are happy to reship it if you cover our shipping. Or we can issue a refund minus the shipping fee and a restocking fee.
Where are you located? Can I come pick up?
We are located in Pasadena, California! If you are local and would like to pick it up, send us a message with your order, and we can schedule a pick-up day once your order is ready and completed.
Our Pick Ups can be contact-free upon request! We'll message you once your order is ready for pickup. Once you get that notification, text me your ETA. We can arrange to leave your order at our door or if you pick up during our business hours, we can hand it to you directly.
My package tracking says "Delivered" but it's not here!
We see this happen frequently, and usually, the post office either scanned the package early or got stacked in the incorrect piles. Most of the time, it usually shows up in a week! We recommend waiting at least 1 full week to give a chance for your mail carrier to deliver it safely.
For most stickers, decals, prints, or suncatcher orders under ~$35, we use untracked, regular USPS First Class envelope mail. We use a 4"x6" or 5"x7" envelope and sometimes our smaller-than-normal-sized envelope gets hidden in a big stack of mail. We recommend keeping an eye out and shaking through those big advertisement mailers in case it was stuck in between those. If it doesn’t show up in one week, let us know and we will try our best to help.
Where's my order? When is it shipping?
Stickers, decals, suncatchers, and print orders ship out within 4-6 business days. We ship out all magic mail in the order we receive them, so keep that in mind if you need an item before a certain time.
We are a small team of Fairies working around the clock, nonstop all days of the week! Our fairies are here 5 days a week, and my sister Aasta, Lenny, and I work all 7 days, helping with all hands on deck to ensure everything runs smoothly. We hope you understand any delays we might run into; we are really trying our best!
How long does it take for my order to arrive?
All of our packages ship out via USPS. We are located in California, so depending on where you live, USPS can take anywhere from 7-10 business days, excluding weekends, holidays, and weather-related delays. Some packages take a little longer, up to 15 or even 20 days. It all depends on the county you live in and the post office servicing your area.
How do I track my order? Can I add tracking to my order?
By default, our sticker and decal orders do not have USPS tracking included. All keychain, stationery, and accessories orders are shipped via Ground Advantage and will have USPS tracking included.
If you need your order sooner, send us an email for USPS Priority Shipping upgrades.